Troubleshooting
Common Messages and What to Do
Signing in, connection problems, unsaved changes, links that do not work
I Cannot Sign In
- Check that you use the same way of signing in as before: email, Google, Apple or Facebook.
- Forgot your password? Tap “Forgot password?” on the email sign in screen.
- Two-factor code not accepted? Wait for the next code, and check that your phone sets its clock automatically.
- Lost your authenticator? Write to us with “Contact support”.
“No connection” or “Server unreachable”
Check that your device is online, then tap to retry. If it keeps happening, close the app and open it again.
“Please sign in again”
Your session has ended, for example after a long time away. Sign in again; nothing you saved is lost.
“Please slow down”
You sent many messages in a short time. Wait a moment before you send the next one.
“… Please try again later”
Saving did not reach our servers. Your change was not stored: try again in a few minutes.
My Changes Are Gone
A name is saved when you tap the tick, a data sheet value when you tap “Done” on the “Edit Data” page. Leaving the page before that discards the change.
“This link does not lead anywhere (any more)”
The owner made the collection or item private, or replaced its link. Ask them for the current link.
A Photo Does Not Appear
Photos are loaded in the background and may take a moment on a slow connection. If ordicio says it could not read an image, try another picture.